Suvarnabhumi Airport – Pattaya

Ticket Purchasing

1. At the time of purchasing/booking, customers agree to accept Roong Reung Coach’s Terms & Conditions.
   
2. There is no child or elderly fare. If parents want their child to sit on their lap, the child must be less than 8 years old and not taller than 110 cm., the parent must fasten the seat belt over the child.
   
3. Please input the name as shown on your passport or ID and must be the same name as the hotel check-in
   name so our staff can identify your presence or to contact you at the hotel’s reception if our staff is unable
   to find you in the hotel lobby.
   
4. For customers who purchased tickets online through the website, you will receive a confirmation email and the Service Voucher to confirm your booking via the given e-mail within a few minutes sent by ticket@bellticket.com. Please kindly check in your Spam or Junk folder as well. If you do not receive any confirmation e-mails from us please contact us immediately at info@airportpattayabus.com so that we can check whether your booking was successful.
   
   If you do not contact us and miss your booked service, RRC is not responsible for any liabilities as a result and the booking will not be refunded.
   Please Do Not make a new booking until you are informed that your booking was not successful.
   
5. All tickets/bookings are non-refundable in all cases.

Amendment/Cancellation

1. All cancelled bookings/tickets will not be refunded and cannot be used for other customers’ bookings.
   
2. However, all bookings/tickets can be amended on date & time or from & to location of the same customers’ names only, changing route is not permitted. The change/amendment must be done at least 2 days prior to your departure/service date.
   
   • If you book via the website, you can change/amend via the website at “Search Booking”
     menu by entering your booking number and the email used for that booking. There will be
     no change/amendment fee.
     
   • E-mail us at info@airportpattayabus.com with your booking number or details with your
     new plan at least 3 days in advance and our staff will change it for you but there will be a
     change/amendment fee of 30 THB/person.
     
   • Change/amend your booking at our counter with a change/amendment fee of 30 THB/per
     son.
     
3. If the new fare is higher, you will have to pay the difference, but if the change has lower fare, RRC will not refund the difference.

Boarding at Airports

1. Customers must see our staff at the “Roong Reung Coach” sign board on Level 1 near Gate Number 8.
   
2. Customers must show a service voucher or a confirmation email to our staff in order to receive tickets and baggage tags before boarding. Otherwise, passport or I.D. with the same name must be presented. We reserve the rights to not allow individuals with different names from the booking on board.
   
3. Boarding will generally start 15 minutes before departure time.
   
4. Be sure to book the Coach departure time (recommended at least 1.5 hours after your estimate time of
   arrival, ETA) which will give you time in order to pick-up your checked baggage, get visa, pass immigration and clear customs.
   
5. If you miss the Coach, your ticket/booking is expired and cannot be used for the next Coach.
   
6. In case of flight delay, our staff will arrange the next available coach for you (only when ETA is at least 1.5 hours away from the booked coach) except for the last Coach Departure time. If there are no available seats, you will have to find an alternative transfer at your own expense. The ticket/booking is, however, not refundable. If your ETA is less than 1.5 hours away from your booked coach, your booking is expired.

Boarding at Pattaya

1. Customers must see our staff at the “Roong Reung Coach” Office at Jomtien bus station
   
2. Customers must show a service voucher or a confirmation email to our staff in order to receive tickets and baggage tags before boarding. Otherwise, passport or I.D. with the same name must be presented. We reserve the rights to not allow individuals with different names from the booking on board.
   
3. Boarding will generally start 15 minutes before departure time.
   
4. If you miss the Coach, your ticket/booking is expired and cannot be used for the next Coach.

Baggage

1. Each passenger is allowed to have 1 checked bag with maximum weight of 20 kg. and 1 personal bag free of charge.
   • A small personal bag, not a carry-on with wheels, such as handbag or computer bag which can be put on overhead compartment. Due to the overhead compartment is very small if your personal bag does not fit, you have to put it on your lap. It must not bother a passen
   • A bag or suitcase with maximum weight of 20 kg. It will be placed in a baggage compartment under the
     coach.
2. Extra/Oversized/Excess weight or bag is subject to extra fee as shown below:
   • Item Weight (kilogram) Fee (Baht)
     Bag less than 20 kg. 20
     Bag 21-30 kg. 50
     Bag, Golf bag (regular size) 31-50 kg. 100
     Baby Stroller Small size 50
     Baby Stroller Big size 100
     Bag 51-80 kg. 150
     Bag, Bicycle, Golf bag (big size), TV set 81-100 kg. 200
     Surfboard   300
3. All items must be folded and properly packed in a box or bag in order to avoid any damage during your journey.
4. The baggage fees cover transportation costs only and do not include baggage insurance in case of damage or
   lost. We advise that passenger purchases appropriate insurances to protect your baggage from any mishaps that
   may occur.
5. For every fee payment, we will provide a receipt and a tag for your bag. If any of our staff or team members
   fails to do so, you may send your complaints to info@airportpattayabus.com
6. If any passenger fails to pay the fee for extra bag or oversize/overweight bag, we reserve the right to not bring
   that baggage on board.
7. All baggage must be clearly labeled with the owner's name and destination address.
8. Roong Reung Coach advises that the following items not be included in baggage. They should be carried
   and kept with you at all time. We will not accept any liabilities for damages or loss of these items:
   • Cash and/or cash equivalent
   • Jewelry, antiques or similar valuable items
   • Any fragile items (e.g. glassware)
   • Electrical or electronic components (e.g. camera, mobile phone, laptop).
9. Our Roong Reung Coach staff will offer to help customer carry and lift your baggage up and down our vehicle
   and they will do their best to handle all baggage with the best possible care. If you are afraid that harm will
   be done to your baggage, please inform our staff not to help with the baggage. All bags will be piled on
   top of each other in the compartment as we have limited space for baggage. Therefore, the customer’s
   baggage is carried entirely at your own risk and Roong Reung Coach accepts no responsibility for any
   losses and/or damages. The customer is therefore advised to carry travel insurance to insure your property.